Imperative Care is speeding new answers to stroke by developing a portfolio of innovative solutions to address the vast and urgent unmet needs in stroke care. The company is singularly dedicated to improving the way stroke is treated by advancing medical technology, equipping healthcare providers to evolve best practices and elevate the standard of care for stroke patients. In December 2019, Imperative Care raised $85 million to accelerate its aggressive growth and support the commercial launch of its products.
Streamlined and improved management review process.
Remote access to entire product lifecycle from any device or region.
Reduced cycle times from 20- to 30-minutes per document cut to 3 mouse clicks.
As a medical device manufacturer, deploying a dedicated, scalable quality management system was essential to maintaining compliance across the product lifecycle as the company continued to scale both their workforce and product portfolio. Supporting a remote workforce made their paper-based change approval process all the more challenging. “Because of how quickly we are growing, we knew we needed a system that was configurable, scalable and could provide guidance going forward,” said Donielle Baudin, Director of Quality at Imperative Care. “We needed a way to improve compliance within our processes across the board."
Without having clear insight into quality issues during the design phase, engineers risk the possibility of designing products with components that may have been associated with a quality incident or complaint. With their homegrown system, engineers had to actively seek the information in a spreadsheet instead of having it readily available during the design phase, leading to longer development times and potential missed opportunities to improve quality. Imperative Care quickly discovered their previous method for tracking CAPAs and NCMRs was an inefficient way to get their products to market. “We really needed that closed-loop between PLM and QMS,” Baudin added.
“We would be in a world of hurt if we didn’t have Propel. The platform has enabled us to stay in business during a critical time as we make products for emergency care patients.”
Donielle Boudin, Director of Quality at Imperative Care
Propel’s comprehensive dashboards and reports have enabled Imperative Care to spend less time on administrative work and more time creating life-changing products for their customers. “At a moment’s notice, we can see the pulse of where our quality system lies. My management review process has gone from five days of data crunching and analyzing graphs and spreadsheets to a 5-minute report and I’m done,” said Baudin.
By decreasing the time spent on change approvals, Imperative Care has been able to get their products to market faster. “We’ve drastically reduced cycle times for change reviews. In our old system, reviews were done in series so person A looked at it then person B and then person C. With Propel, everyone can view them in parallel. Release activity has gone from a 20 to 30-minute process per document to 3 mouse clicks and we’re done, and the product is released,” said Baudin.
Propel’s closed-loop platform helps Imperative Care get their products to market faster, maximize customer satisfaction and safety, and maintain compliance across any regulatory environment. Imperative Care is able to address stroke care needs by utilizing a cloud-native, closed-loop platform for the entire product lifecycle. “Because everything is done in one platform we don’t have to spend time hunting for information,” said Baudin. “Now, we can actually focus on day-to-day business needs and future strategy.”
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