Product Spotlight | Platform-wide product visibility

Contextual Product Visibility for All Customer Teams

Link items, SKUs and serialized assets on a continuous product thread.

Unified customer experience

Ensure customer-facing employees can delight customers by providing curated access to consistent and accurate product information.

Increase employee productivity

Make it easy for employees to find product information in the Salesforce Clouds they already use.

Grow revenue with smarter selling

Increase win rates and grow deals with accurate pricebooks, accessories, and related products to build seller confidence.

Improve service efficiency

Streamline field service calls by equipping technicians with asset-specific information.

How it works

Product Spotlight curates and contextualizes product information for all roles by enriching standard or custom objects in any Salesforce Cloud or platform-based application.

Capture complete product definition in Propel: BOMs, variants, attributes, suppliers, warranty details, and more.

Configure enriched views of Salesforce objects, such as Product2, Case, Asset, and Opportunity.

Enable customer-facing employees to access product information directly in the Salesforce Cloud they already use.

See Product Value Management
in action

Take Our Product Tour to See the Full Value

Take the product tour

Superior Experiences at Every Touch Point

Sales

Drive upsell and cross-sell opportunities with related product insights.
View the status of engineer-to-order products.
Ensure correct product versions and accessories are included in quotes.
Access specifications and compliance documents for seamless product setup and activation.

Customer Support

Access precise product details and supporting documents, such as assembly instructions and maintenance guides.
Track quality issues, recalls, and stop-ship orders to enhance customer satisfaction.
Identify variants and related accessories to accelerate issue resolution.

Field Service

Gain trusted specs and documentation tailored to customer-specific manufactured products.
Track quality issues, recalls, and stop-ship orders to enhance customer satisfaction.
Identify variants and related accessories to accelerate issue resolution.

Unlock Value With Our Single Platform Solution

View All Customer Stories

Connecting Customers, Products, and Service Teams

Savant Systems, the leader in premium smart home products and parent of GE Lighting, has streamlined customer service by capturing customer complaints in Service Cloud while training and product manuals are managed in Propel.