When the product was king, it was all about what the product could do. Now that customer is king, it’s about creating the best customer experience and gaining lifetime loyalty. Recurring revenue models are the new in, which incentivize the customer to actually stick around, unlike license and maintenance models of the past. Launching high-quality products has become more of a team effort, which requires a certain level of collaboration across different departments. That's why Product 360 goes hand in hand with Customer 360. The key to product success is to start with the customer, invest in technology and quickly adapt to changes.
Guardant Health's innovative approach to cancer screening is improving patients' lives. See why massive growth led them to a single platform to harness both customer and product data.
Hear how health and life science manufacturing leaders are preparing for the next new normal and the role Propel plays in that.
Hear how two award-winning companies partnered with contract manufacturers to ensure high-quality products and customer demand needs were met.
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