Faster complaint resolution, shorter cycle times

‍Paper-based business processes unsustainable with rapid business growth

As Inari Medical, a medical device company with a mission to treat and transform the lives of patients suffering from venous diseases, expanded from 15 engineers to 50 plus, it had to move away from a paper-based system with email signature approvals. To manage change orders, training, and customer complaints, it needed a highly traceable digital platform.

While many companies within the life sciences industry believe QMS and PLM systems should be kept separate, Inari Medical needed its quality documents to be tied to parts. And, the only way to do that accurately was to manage the process digitally. It needed to integrate a QMS and PLM system along with an ERP system to support growing business needs.

“The flexibility of Propel’s platform is fantastic – it gives us the structure and rigor when needed. As a medical device company, we work to serve the patients’ needs and Propel helps us tailor our solution to deliver on those needs.”

^{Kashyap Savani, Senior Manager of IT}

Unified product & quality records streamline business processes, enabling on-demand record access for faster complaint resolution

With Propel, Inari Medical has an extremely flexible, highly integrated solution that provides accurate, real-time visibility into product components and complaints. Propel enables Inari Medical to tie complaints to affected items so that investigations can be traced to the specific finished assembly and required actions can be taken to meet regulatory standards. This closed-loop quality process – tied directly to the product – empowers engineering teams with insights to improve current and future designs, and identify patterns in the quality performance of specific components. Using Propel, Inari Medical has shortened overall cycle time for change orders, decreased document control process time, and shortened complaint resolution.