Field Service Enablement: A Walkthrough Guide to First-Time Fix Rates

With superior customer experience driving competition, you should be focusing on increasing your service technicians’ first-time fix rates.

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Includes a click-through tour of Propel's field service enablement tool!

Field service enablement is a tech-driven discipline that focuses on refining work order management, overseeing mobile workforce activities, and guaranteeing the strategic distribution of resources.

All of this is made possible with modern technology, particularly portable tech such as mobile devices, IoT (Internet of Things), and cloud computing. These technologies have enabled field service teams to access real-time information, utilize dynamic routing and scheduling, and improve communication between team members and customers.

For a business, field service enablement is an investment in maintaining high customer satisfaction and containing costs by ensuring field service teams have the right product and customer information at all times.

KEY ARTICLE TAKEAWAYS

  • Interactive Tour of Propel's Field Service Enablement
  • How Field Service Enablement Works
  • Strategies for Success
  • The Right Supplies
  • How Propel Enhances Field Service Enablement with Salesforce